Return And Refund Policy

Thank you for choosing PIRAM Leather for your premium wallets. We are committed to delivering high-quality products and providing a smooth, transparent return experience.

30-Day Return Window

You may return any wallet within 30 days of delivery. To qualify, items must be:

  • Unused and in original condition

  • Free from damage, scratches, or stains

  • Returned with all original packaging

How to Initiate a Return

To start a return, contact us at support@piramleather.com. Our team will provide a return authorization and instructions. Returns sent without prior approval cannot be accepted.

Return Shipping Labels

  • Defective or Incorrect Wallets: We cover return shipping and provide a prepaid label.

  • Change of Mind (Non-Defective Wallets): Customers are responsible for return shipping costs.

Accepted Product Conditions

We only accept returns for wallets that are:

  • Unused

  • Free from damage, scratches, or stains

  • Returned with all original packaging

Restocking Fee

We do not charge any restocking fees.

Damaged or Incorrect Wallets

If you receive a damaged, faulty, or incorrect wallet, email us at support@piramleather.com with clear photos. We will promptly resolve it with a replacement, exchange, or refund.

Exchanges

Exchanges are available for defective, damaged, or incorrect wallets. Please contact us to arrange an exchange.

Shipping Costs on Returns

Original shipping fees paid at the time of purchase are non-refundable. Refunds apply only to the product price, excluding shipping.

Refund Process

  • Rejected Refunds: If the returned wallet does not meet our criteria (e.g., used, damaged, or missing packaging), we will notify you. You may choose to have the item shipped back at your expense.

  • Approved Refunds: Once your returned wallet is received and inspected, we will notify you of approval. Refunds are processed to your original payment method within 7 business days.

Contact Information

Store Name: PIRAM Leather
Support: 24/7
📞 Phone number: +49 56197040831
📧 Email: support@piramleather.com
Physical address: Friedrichspl. 12 / Floor 1, 34117 Kassel, Germany

🕘 Business Hours:
Monday to Friday: 09:00 – 17:00 (CET / Central European Time, UTC+1)
Closed on weekends and public holidays.

Order Cut-off Time: 7 PM (CET / Central European Time, UTC+1)